Interested in joining the CAIA Association team? We're looking for top-quality, dedicated professionals to help us meet our growing needs.
The CAIA Association is a rapidly growing international association that offers competitive salaries and benefits packages , as well as excellent career opportunities .
We encourage all interested parties to contact us about opportunities in:
Curriculum development
Examination development
Member services
Candidate services
Marketing & industry relations
Association operations
Information technology
Member Services Manager
Purpose and Scope
The Member Services Manager supports the strategic objective of promoting the CAIA designation and providing a high quality of service for CAIA members by providing key customer service and operational support to the Director of Member Services, maintaining and enhancing the CAIA membership registration process, and facilitating communication with CAIA members.
Responsibilities
Member Communications & Customer Support
First point of contact for all member inquiries
Customer Service: addresses all inbound inquiries and or escalates as appropriate
Editor of the monthly CAIA Member Update
Manages Smart Moves member spotlights and value statements
Copywriter and manager of semi-annual member registration and renewal campaigns
Copywriting annual member and semi-annual new member surveys & produces reports
Monitors and manages member registration cycles
Creates additional communications to members
Copywriter for member sections of the website and related areas
Performs other works as requested
Member Benefits
Updates and maintains the CAIA online Job Board & vendor relationship
Responsible for providing members with excellent caia.org user experience, including agreement & registration workflow, online benefits access
Liaises with IT department to identify, prioritize, enhance or correct website issues that impact user experience
Manages quarterly JAI, AllAboutAlpha.com, and LinkedIn member group subscriptions & vendor relationship
Manages the semi-annual charter mailings and new member announcements
Creates and/or maintains collateral for the new member welcome packet
Assists with establishing, implementing and tracking effectiveness of new member benefits and initiatives, and maintaining existing member benefits
Member Compliance
Updates and maintains Member Agreement and related policies, and ensures language and application are used consistently
Monitors and tracks CAIA designation misuse issues and coordinates with Legal
Requirements
Enthusiasm for and understanding of CAIA’s mission and stakeholders
2-4 years relevant experience including proven success in membership services and/or client account management, copy development, or project management
Demonstrated ability to consistently communicate in a compelling and concise manner both verbally and in writing
Bachelor’s degree in communications, marketing, business, or related field
Position based in Amherst, MA
Information Technology (IT) Director
Purpose and Scope
The IT Director engages directly with the management team, internal constituents, external partners and vendors, and users-at-large to align company information technology with the strategic direction of the CAIA Association by building and developing the IT organization processes and procedures to support business needs. The IT Director is responsible for the quality, performance and scalability of all IT systems. The IT Director reports to the Managing Director, Chief Operating Officer.
Responsibilities
Project Management/IT Strategy 50%
Identify, discuss and devise near and long-term solutions for Association and departmental technology needs. Participate in and coordinate internal and external resources to research / review solutions, review and evaluate new tools and software and oversee delivery, implementation and support needs. Ensure delivery of efficient and innovative solutions, timely and within budget.
Vendor Management 20%
Manage relationships and performance of outside vendors for site security, phone, Internet and web development and production support. Source new vendors as required and manage negotiations and related contract procedures.
Exam Security, Security Audits and Related Processes 10%
Control and manage electronic and physical access to Association Exam databases, financial control systems, file shares and related processes. Accept responsibility for proper implementation of MA State auditing requirements surrounding privacy.
Desktop and Network Management/Oversight 20%
Provide or supervise provision of basic desktop, server, remote management, mail and related technology services and troubleshooting for office staff. Oversee IT vendor support relationships and escalation processes.
Requirements
Four-year degree in an IT related field
7+ years managing IT within organizations
Expert knowledge of project management techniques and tools
Working knowledge of web development, mobile and graphic design, CRM, CMS, XML, and digital publishing methods and systems. Familiarity with Drupal preferred.
Strong management and people skills
Critical thinking and problem solving skills
Decision-making skills and experience
Ability to work within entrepreneurial work environment
Manage staff and interns (3 FTE)
Excellent communication skills
Position based in Amherst, MA
Information Technology (IT) Manager
Purpose and Scope
The IT Manager engages directly with the IT Director, IT staff, management team, internal constituents, external partners and vendors, and users-at-large to deliver technology solutions to support business needs. The IT Manager is responsible for administration and upkeep of IT systems and integrations. The IT Manager reports to the IT Director.
Responsibilities
IT administration 50%
Actively perform, maintain or support the following:
Networks and common network services (print/file sharing)
Windows AND Linux server uptime and backups7+ years managing IT within organizations
Active Directory and LDAP environments
Access and security for network(s) (including management of Cisco appliances)
Mail services (Exchange and/or Google)
SaaS / cloud services (Mail, Events, CRM, documents, etc.)
Integrity and access to databases such as user database, CRM, exam database, financial control systems, etc.
On-site physical access and security
IT Support For Business Activities 25%
Actively support the following:
Exam cycle business activities, including open and close of registration and reporting on business intelligence data
Outbound list-based communications (email campaigns, event mailings, etc.)Access and security for network(s) (including management of Cisco appliances)
Off boarding and On boarding (including training) of employees and contractors (including and especially out-of-state and international staff)Mail services (Exchange and/or Google)
Website content updates
Vendor Management Support 25%
Actively support the following:
Processes and workflows that include outside vendors for web hosting, external/contract web development, security, phones, conferencing, Internet, etc.
Sourcing and review of new vendors
Requirements
Four-year degree in an IT related field
2+ years managing IT within organizations
Working knowledge of frontend and backend web development (Drupal knowledge preferred)
Working knowledge of database management and reporting
Excellent communication skills for help-desk and staff support
Aptitude for critical thinking, problem solving, decision-making and good time management
Position based in Amherst, MA
