If you are having trouble creating an account, registering for an exam or any other difficulties using our site, please check the following:
- Make sure that your browser is set to accept cookies. (Cookies are not stored permanently on your machine and do not contain any identifying information.)
- Ensure you are NOT behind a proxy or firewall. (Some proxies interfere with the VeriSign payment processing system, making it impossible to securely process your credit card transactions. If this is the case, please call us. We will take your information over the phone.)
- You are using the current (or recent) version of your browser. (Please don't try to use IE 3.0 or Netscape 2.0 or Lynx. They will not work on our site. We recommend Firefox 2.0 or later, IE 6.0 or later, and Netscape 6.0 or later.)
- If you are having difficulty printing pages from the site, you may need to set your browser to print in landscape mode.
If none of the above resolve your problem, please send an email to our site webmaster. Please include the URL you were at when the error occurred, describe what you were trying to do (i.e. create an account, sign in or register for an exam) and include any error and/or warning messages displayed, as well as your browser and version.