IT Help Desk and Infrastructure Technician

Our IT Help Desk & Infrastructure Technician will work as a valuable member of our IT Team to maintain and support our Windows-based infrastructure, providing support for our global employees. This position reports to the IT Director and is responsible for installing, maintaining, analyzing, troubleshooting, and repairing hardware and computer systems. This is a full-time position with benefits.

Personal Skills:

  • Friendly, service-oriented attitude and ability to easily make connections with others
  • Ability to communicate and resolve technical problems with non-technical people
  • Self-motivated, follow manager’s direction well, take initiative and able to work Independently
  • Work well in a team environment and can escalate cases in a timely manner
  • Willing to learn and be trained in new IT skills & IT processes
  • Creative problem solver and familiar with configuring, troubleshooting, and maintaining computer hardware and software
  • Work well with third-party vendors to resolve hardware/software problems.
  • Microsoft Windows desktop environment
  • Microsoft Office O365
  • Adobe Product Suite
  • PC Hardware, Peripherals, and HP Printers
  • Microsoft Active Directory & Azure AD
  • TCP/IP Networking and associated services (DNS, DHCP, etc.)
  • Microsoft User Administration
  • IT Helpdesk ticketing and knowledgebase systems, utilizing the system to record, assign track, close and analyze all IT Helpdesk requests
  • Education: Information Technology or related area of study preferred
  • Work authorization: United States (Required)
  • Must be able to lift at least 40 pounds and have own transportation
  • Occasional after-hours systems maintenance & projects will be required