IT Specialist

The IT Specialist’s primary role is to keep the company’s network and IT systems safe and running efficiently. They do so by proactively managing company technology assets to ensure equipment and software meet user needs and network requirements for security and functionality. As needed, they work with other IT staff and outside vendors to escalate support issues. The IT Specialist provides key input to the IT Manager and other senior management to establish and maintain global standards for hardware, software, cloud services, disaster recovery, network security, and other core computing need.

• Administer, support, and maintain the following:
o Office 365 platform
o Documentation of physical and non-physical IT systems
o Core network infrastructure
o Software and licensing
o Asset management/inventory
o Physical security systems (alarm/cameras/key fob access)
o Cybersecurity training development and execution
o VoIP phone system
o Conference call platform
o Cloud Based Network Security (e.g. DaaS)
o User Authentication Services
o Disaster recovery solutions
o Server and workstation backups
o Ticketing and issue tracking software
o LMS Platform
• Point of Contact for Managed Service Provider (MSP) and other vendors
• Provide on-site support for critical systems
• On Call for emergency situations (remote and on-site)
• Primary Help Desk for all CAIA employees’ core computer needs
• Support HR with onboarding and offboarding of all employees
• Regularly review systems for potential vulnerabilities and recommend steps to remediate
• Recommend network improvements on a regular basis


• 3-5 years’ experience as Network Admin/Sys Admin/Managed Service Provider
• Office 365 Administration (Exchange, Teams, SharePoint)
• Advanced TCP/IP/DNS/Networking troubleshooting skills
• Advanced comprehension of the following technologies:
o Windows Server 2008, 2012 (AD, DHCP, File/Print, GP)
o Windows 7 and Windows 10
o Microsoft Office
o Cisco Switches
o Fortigate Firewall
• Familiarity with Project Management Fundamentals and tools
o Jira, Trello, SmartSheet, MS Project, etc.
• Highly organized and accustomed to ticketing software and documentation
• VoIP telephone and conference bridge systems (Zoom, TPx)